zeet buzz Privacy Policy

zeet buzz is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how zeet buzz processes your personal information when you use our website, mobile application, and related services ("Platform").

This policy applies to all registered members, guest users, and anyone who interacts with our services. It must be read alongside our Terms and Conditions — both documents together form the basis of the agreement between you and zeet buzz.

If you have any questions about any part of this policy, please contact us — our support team is available 365 days a year, 24 hours a day, in both Bengali and English.

zeet buzz may collect the following types of information:

2.1 Identity and Contact Information

• Full name and date of birth (for age verification — confirming 21+ age)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Address and country details

2.2 Account and Transaction Information

• Username and encrypted password
• Deposit, withdrawal, and betting history
• Records of payments made via bKash, Nagad, Rocket, Upay, or bank transfer
• Bonus claim and usage history

2.3 Technical Information

• IP address and device identifiers
• Browser and operating system information
• Session duration and activity logs on the platform
• Location data (only with your permission)

2.4 Gaming Information

• Game preferences, frequency, and session details
• Win/loss statistics and gaming behaviour patterns
• History of responsible gaming limit settings

zeet buzz collects information in several ways:

3.1 Direct Collection

We collect information you voluntarily provide during registration, login, payment, and customer service interactions. The KYC (Know Your Customer) verification process requires certain documents to be submitted to confirm your identity.

3.2 Automatic Collection

Our servers automatically log technical information — including your IP address, browsing activity, and session details. This is essential for maintaining the security and performance of the platform.

3.3 Cookies and Similar Technologies

Our platform uses cookies and similar tracking technologies — these are discussed in detail in Section 7.

zeet buzz uses the collected information for the following purposes:

4.1 Account Management

Information is needed to create, verify, and manage your account. Confirming 21+ age and identity is part of our responsible gaming policy.

4.2 Payment Processing

Payment information is used to verify deposits and withdrawals and to prevent fraud. This information also helps enforce the minimum deposit of ৳200 and minimum withdrawal of ৳500.

4.3 Customer Support

Your identity and account information is used in live chat and email support so that fast and accurate assistance can be provided.

4.4 Responsible Gaming

Gaming behaviour is monitored to identify problematic patterns, and necessary steps are taken in line with our Responsible Gaming guidelines.

4.5 Security and Fraud Prevention

Technical information is analysed to prevent irregularities such as opening multiple accounts, bonus abuse, and money laundering.

4.6 Service Improvement

Usage patterns are analysed to improve the platform experience, introduce new games and features, and provide relevant offers.

zeet buzz uses industry-standard technologies to keep your information secure:

• SSL Encryption: Our platform uses SSL technology, which encrypts data in transit and protects it from third-party access.
• Encrypted Database: All collected personal information is stored in encrypted databases; passwords are never stored in plain text.
• Access Controls: Only authorised staff have access to the information they need for their specific role.
• Regular Security Audits: Security audits are conducted regularly to identify system vulnerabilities.
• Data Retention Period: Information is retained for as long as your account is active and for as long as required to meet legal obligations after closure.

zeet buzz does not sell your personal information. However, limited information may be shared with the following parties in specific circumstances:

6.1 Payment Service Providers

Necessary information is shared with payment providers such as bKash, Nagad, Rocket, Upay, or banks to process deposits and withdrawals. These providers operate under their own privacy policies.

6.2 Technology and Game Providers

Minimal information may be shared with our trusted technology partners for game operation and technical support — but only under contractual confidentiality terms.

6.3 Legal Obligations

Information may be disclosed to the relevant authorities in response to court orders, government investigations, or legal requirements.

6.4 Business Transfer

Information may be transferred in the event of a restructuring or merger of zeet buzz's business operations — however, this privacy policy will continue to apply in such cases.

zeet buzz uses several types of cookies:

7.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — such as maintaining login sessions, remembering language preferences, and security verification. Disabling them may cause the platform to not function correctly.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not have to configure everything again at the start of each new session.

7.3 Analytics Cookies

These cookies are used to analyse which parts of the platform are used most and where issues arise. The data collected is generally anonymous or aggregated.

You can manage cookies through your browser settings. However, disabling essential cookies may limit the functionality of the platform.

zeet buzz takes special measures to protect financial transactions. There are some important things to know when making payments via bKash, Nagad, Rocket, Upay, and bank transfer:

• Payment information is processed directly through the relevant payment gateway.
• Mobile banking PINs or full bank card details are not stored on zeet buzz's servers.
• If a suspicious transaction is detected, an additional verification process is triggered.
• Withdrawals are sent only to verified payment methods.

Every member registered with zeet buzz has certain rights regarding their own information:

9.1 Right to Access

You can contact us at any time to find out what information we hold about you.

9.2 Right to Rectification

You have the right to request a correction if your profile contains incorrect or outdated information. Changing certain details (such as your registered name) requires verification.

9.3 Right to Withdraw Marketing Consent

If you no longer wish to receive promotional emails or messages, you can withdraw that consent at any time — this will not affect necessary transaction or account-related communications.

9.4 Right to Close Account

You can request to close your account at any time. Section 10 explains in detail what happens to your data after account closure.

To exercise these rights or to raise a complaint, contact our customer support team. For general questions, see our Frequently Asked Questions (FAQ) section.

When your account is closed (voluntarily or otherwise), the following policy applies:

• Records of financial transactions are retained after account closure for as long as required to meet legal obligations.
• Gaming history and activity logs may be kept for a limited period for the purposes of security investigations.
• For voluntary data deletion requests, all information other than that required by legal obligations is deleted within the specified timeframe.
• Once deleted, data cannot be recovered.

Note: Before requesting account closure, make sure there are no pending withdrawals or bonuses in your account.

zeet buzz may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users will be notified by email or through the platform in case of significant changes.
• Continued use of the platform after changes are published will be considered acceptance of the new policy.
• If you object to significant changes, you may request account closure.

We recommend reviewing this policy regularly. For all terms related to use of our services and this policy, see the full Terms and Conditions.